You may request the deletion of your NamZoed account at any time through the following methods:

• In-App Request: Navigate to Settings → Account → Delete Account within the NamZoed mobile application.
• Email Request: Send an email to support@namzoed.com with the subject line "Account Deletion Request," including your registered mobile number and CID for verification.
• Customer Support: Contact our support team directly through the in-app chat feature or by calling our helpline.

To protect your account from unauthorised deletion requests, we require identity verification:

• You will be asked to confirm your identity using your registered mobile number or email address.
• For seller accounts (Tshongpas), additional verification steps may be required to ensure all pending transactions are resolved.
• The verification process typically takes 1–2 business days.

A. Immediate Actions

• Account Access: Your account will be immediately deactivated and you will no longer be able to log in.
• Public Profile: Your profile, listings, and public information will be removed from the platform.
• Personal Information: Your name, contact details, and profile information will be deleted from our active databases.

B. Data Retained for Legal Compliance

Certain information may be retained for legal, regulatory, and security purposes:

• Transaction Records: Financial transaction data is retained for 7 years as required by the Royal Monetary Authority of Bhutan (RMA) for tax and audit purposes.
• KYC/AML Data: Identity verification documents and anti-money laundering records are retained as mandated by Bhutanese financial regulations.
• Legal Disputes: If your account is involved in any ongoing legal proceedings, relevant data will be retained until the matter is resolved.
• Fraud Prevention: Certain anonymised data may be retained to prevent fraud and protect the NamZoed community.

C. Anonymised Data

Some data may be anonymised and aggregated for statistical analysis and platform improvement. This data cannot be used to identify you personally.

Please consider the following before requesting account deletion:

• Pending Transactions: Ensure all your purchases and sales are completed or cancelled. Sellers must fulfil or cancel all pending orders.
• Backup Data: Download any important information, such as order history or chat conversations you wish to keep.
• Subscriptions: Cancel any active subscriptions or premium features to avoid future charges.
• Reviews & Ratings: Your reviews and ratings will be anonymised but may remain on the platform to maintain the integrity of our rating system.

If you are a registered seller (Tshongpa), additional requirements must be met:

• Active Listings: All active product listings and services must be removed or deactivated before deletion.
• Order Fulfilment: All orders must be completed, shipped, or cancelled with customer consent.
• Financial Settlement: All pending payments must be settled and disputes must be resolved.
• Tax Obligations: Ensure all tax-related documentation has been downloaded and that you have fulfilled your tax obligations with relevant authorities.
• Business Licence: If applicable, your business information will be retained as required by Bhutanese commerce regulations.

• Buyer Accounts: Deletion requests are typically processed within 7–14 business days.
• Seller Accounts: Due to additional verification and compliance requirements, seller account deletions may take 14–30 business days.
• Notification: You will receive a confirmation email once your account has been successfully deleted.

You may cancel your deletion request at any time before it is processed by contacting our support team. Once the deletion is completed, your account and data cannot be recovered.

Once your account is deleted, you may create a new account using the same mobile number or email address. However, your previous account history, ratings, reviews, and transaction records will not be transferred to the new account.

Before deleting your account, you have the right to request a copy of your personal data in a machine-readable format. To request your data, please contact support@namzoed.com with the subject line "Data Portability Request."

If you have questions about account deletion or need assistance with the process, please contact us:

• Email: support@namzoed.com
• In-App Chat: Available 24/7 through the NamZoed mobile application.
• Customer Helpline: Available during business hours (9 AM – 6 PM Bhutan Standard Time).